One Platform. All Fitness
One Platform. All Fitness
Effective Date: 06/09/26
Please read these Terms carefully before using the FitnessFinder platform. By creating an account or making a booking, you agree to be bound by these Terms.
Fitness Finder ("we", "us", "our") operates an online marketplace platform that connects customers with independent fitness service providers. Fitness Finder does not provide fitness services directly. We act solely as an intermediary facilitating bookings between customers and providers.
By using the Fitness Finder platform, you agree to be bound by these Terms and Conditions in full. If you do not agree, you must not use the platform.
All providers listed on Fitness Finder are independent contractors and are not employees, agents, partners, or representatives of Fitness Finder. Providers are solely responsible for:
Fitness Finder does not control, supervise, or direct how sessions are conducted. Providers are responsible for providing accurate information regarding their qualifications, certifications, experience, and insurance coverage.
Fitness Finder may review documentation submitted by providers during the registration process. However, Fitness Finder cannot independently verify the authenticity, completeness, or ongoing validity of all documents provided and does not guarantee their accuracy. Any visual indicator, badge, or status shown on the platform in connection with a provider's qualifications, insurance, or compliance reflects only that the relevant documentation has been submitted, and does not constitute verification, endorsement, or certification by Fitness Finder of its validity or accuracy. Customers acknowledge that Fitness Finder relies on information supplied by providers when displaying provider profiles.
Providers may use assistants or other personnel to assist in delivering sessions. Fitness Finder is not responsible for any individuals engaged by providers. Where a provider assigns a session to a member of their personnel, the provisions of Clause 6 apply.
Some providers on Fitness Finder may operate as franchisees, licensees, or branches of a wider franchise network or parent organisation. Where this is the case, the provider remains solely responsible for their services and for ensuring they have the necessary authority to operate on the platform. Fitness Finder does not verify franchise arrangements and accepts no liability in connection with any franchise relationship between a provider and their parent organisation.
Providers may also register additional business locations as separate branches on the platform. Each branch is subject to a separate agreement with Fitness Finder. Fitness Finder reviews all branch applications before approval and the provider is solely responsible for ensuring any branch they register is genuine, appropriately qualified, and properly insured. Fitness Finder accepts no liability in connection with any branch that operates without a valid separate agreement.
By creating an account, you confirm that:
We reserve the right to suspend or terminate accounts that provide false or misleading information or that breach these Terms.
Customers must not engage in fraudulent, abusive, or improper use of the platform, including but not limited to:
Customers must attend all confirmed bookings or provide notice in accordance with the applicable cancellation policy. Failure to attend a confirmed booking without appropriate notice (a no-show) may result in the full session fee being charged, with no entitlement to a refund, subject to applicable UK consumer law.
Repeated no-shows, misuse of the platform, or fraudulent activity may result in suspension or restriction of the customer's account, cancellation of bookings, or permanent removal from the platform. Fitness Finder reserves the right to investigate any suspected fraudulent or abusive activity and to take appropriate action, including reporting to relevant authorities or payment providers where necessary.
All sessions must be booked through the Fitness Finder platform. Session prices are determined by individual providers. Fitness Finder charges commission to providers, not to customers.
Payments made through the Fitness Finder platform are processed by Stripe, Inc., a third-party payment service provider. By making a payment through the platform, you agree to be bound by Stripe's terms of service, available at stripe.com. Fitness Finder is not responsible for any errors, delays, or failures in payment processing caused by Stripe.
When a booking is made through the Fitness Finder platform, the service is provided directly by the provider to the customer. Fitness Finder is not a party to the service agreement between the customer and the provider and acts only as an intermediary platform facilitating the booking and payment process.
Some providers may require a deposit at the time of booking, set as either a fixed amount or a percentage of the total session price, at the provider's discretion. Where a deposit is set, it will be displayed clearly before you confirm your booking. The deposit forms part of the total session price. Once paid, a deposit is non-refundable under all circumstances, including but not limited to cancellation, non-attendance, or a rejected reschedule request. The remaining balance (where applicable) is collected in accordance with the payment terms displayed at the time of booking.
All bookings made through the Fitness Finder platform are subject to the Fitness Finder cancellation policy. Providers do not set independent cancellation policies.
Bookings for sessions on a specific date and time are exempt from the statutory 14-day cancellation right under the Consumer Contracts Regulations 2013, as the service is performed on a specific date rather than supplied on an ongoing basis. The cancellation terms below apply instead.
Customer Cancellations. Customers may cancel a booking without charge up to 24 hours before the scheduled session start time. Cancellations made less than 24 hours before the scheduled session may result in the full session fee being charged and may not be eligible for a refund, subject to applicable UK consumer law. Where a deposit has been paid, the deposit is non-refundable regardless of when the cancellation is made.
Provider Cancellations. Providers may cancel a confirmed booking at any time, provided they submit a cancellation reason through the platform at the time of cancellation. Where a provider cancels more than 48 hours before the scheduled session start time, no penalty applies to the provider. Where a provider cancels within 48 hours of the scheduled session start time, the reason provided will be reviewed by Fitness Finder and penalties may apply to the provider depending on the circumstances. Where a provider cites a Force Majeure event for a cancellation made within 48 hours, Fitness Finder will review the validity of the claim; a genuine Force Majeure event will ordinarily result in no penalty being applied to the provider.
In all cases of provider cancellation, the customer will receive a full refund. Repeated cancellations or a pattern of failing to honour bookings may result in the provider being penalised, suspended, or permanently removed from the platform.
Late Arrivals and No-Shows. Late arrival to a session may result in a shortened session without refund. Failure to attend a booked session without providing the required notice may result in the full session fee being forfeited and may not be eligible for a refund, subject to applicable UK consumer law.
Refund Requests and Disputes. Refund requests must be submitted within 48 hours of the scheduled session. Fitness Finder reserves the right, acting reasonably and in good faith and in accordance with applicable UK consumer law, to review and determine the outcome of any refund request or dispute. All decisions made by Fitness Finder are final, subject always to your statutory rights and your right to seek resolution through the courts or a certified alternative dispute resolution scheme. For information on certified ADR schemes, please visit the Chartered Trading Standards Institute at ctsi.org.uk.
Fitness Finder provides a location-based matching and mapping system to facilitate bookings between customers and providers. Providers may set a general service area or travel radius within which they are willing to deliver services. Customers may view providers based on these general service areas when making bookings.
Fitness Finder does not display or disclose precise residential addresses of providers or customers. Any location data shown on the platform is used solely to facilitate booking arrangements. Where a booking is confirmed, the customer and provider are responsible for agreeing a suitable and safe meeting location within the provider's stated service area. Fitness Finder does not determine, approve, or control the final meeting location selected.
Where a provider creates an offer through the platform, the offer must be tied to a fixed venue or location; the travel radius feature does not apply to offers, and providers may not offer to travel to a customer's location as part of an offer. All offer-based sessions take place at the fixed location specified by the provider at the time the offer is created.
Purpose of Location Data. Location information is used strictly for: matching customers with providers; facilitating booking arrangements; displaying general service areas and availability; and enabling communication between users for session coordination. Location data must not be used for any purpose unrelated to a confirmed booking or session arrangement.
User Conduct and Respect for Privacy. All users agree to:
Limitation of Responsibility (Location). Fitness Finder acts solely as a facilitator of bookings and does not assume responsibility for the selection of meeting locations, disputes arising from agreed locations, or the safety, suitability, or conditions of any chosen location. All responsibility for agreeing and attending a suitable location rests with the customer and provider.
Customers may request to reschedule a confirmed booking through the platform. This feature is available to customers only and is not available to providers.
A reschedule request must be submitted more than 24 hours before the scheduled session start time. Where a request is submitted within 24 hours of the scheduled session start time, the feature will be unavailable and the standard cancellation policy at Clause 5.2 applies instead.
All reschedule requests are subject to the provider's approval. The provider may accept or reject a request at their discretion. Where the provider approves the reschedule, your original booking reference carries over to the new date and time. Where the provider rejects the request, your original booking remains confirmed and stands as originally booked.
There is no limit on the number of reschedule requests you may submit for a given booking, provided each request is made more than 24 hours before the then-current scheduled session start time.
Any non-refundable deposit paid at the time of booking is not affected by a reschedule request and remains non-refundable regardless of the outcome of the request.
A provider may assign a confirmed booking to a member of their personnel to deliver on their behalf. Where this occurs, Fitness Finder will notify the customer no later than 24 hours before the scheduled session start time. The notification will not include the name of the assigned individual. Customers who wish to view the details of the individual assigned to deliver their session may do so by accessing the session details within the platform.
Where a customer receives a reassignment notification and wishes to cancel, the standard cancellation policy applies. This means:
The provider remains fully responsible for all aspects of the session regardless of any reassignment, including in respect of qualifications, insurance, DBS checks where applicable, and service delivery standards.
Fitness Finder may provide a session verification system to confirm attendance and completion of booked sessions and Events. Customers may receive a unique verification code for each booking or Event ticket. Customers are advised to provide this code to the provider at the commencement of each session or upon arrival at an Event.
Where a verification code is provided and recorded, this constitutes primary evidence that the session or Event attendance has taken place. In the event of a dispute where a verification code was not provided by the customer, the ability to verify attendance and completion may be significantly affected, and Fitness Finder may determine a dispute on the basis of all available evidence, including messages, booking records, and conduct history. All determinations made by Fitness Finder shall be final and binding, subject to your statutory rights.
Some providers on the Fitness Finder platform operate using a provider hub with multiple authorised users. The hub operates on a role-based access system, with owner, manager, and staff roles carrying different levels of access to platform features.
You should be aware that where a provider operates a hub with multiple users, individuals other than the named provider — such as managers or staff members authorised by the provider — may have access to your booking information for the purpose of fulfilling your sessions. All such individuals are bound by data protection obligations in connection with your personal data.
The owner of the provider hub account is solely and fully responsible for all actions taken within the hub by any manager or staff member they have granted access to. Fitness Finder treats all actions taken within a provider's hub as the actions of the provider themselves. Where Fitness Finder has reasonable grounds to suspect misuse or a breach of platform standards by a manager or staff user, any action taken by Fitness Finder will be directed at the provider profile as a whole, which may include a warning, temporary suspension, or permanent removal of the provider's profile from the platform.
All hub users may access customer booking information solely for the purpose of fulfilling confirmed bookings. Customer data must not be used for any other purpose. Payment and financial information within the hub is accessible to the provider owner only.
If you have concerns about how your personal data is being handled in connection with a provider's hub access, you may raise a complaint with Fitness Finder in accordance with Clause 23.
You acknowledge that physical exercise involves inherent risks, including but not limited to:
By booking a session through Fitness Finder, you voluntarily accept and assume full responsibility for all risks associated with participation in physical activity.
By participating, you confirm that:
You agree to stop exercising immediately if you feel pain, dizziness, discomfort, or believe continuing may cause harm.
Participation in sessions is entirely voluntary. You accept responsibility for your own physical condition and fitness readiness.
Fitness Finder is not responsible for the safety, suitability, or condition of any location where in-person training sessions take place, including gyms, outdoor spaces, or private premises. Customers are responsible for ensuring that they are comfortable with the environment in which the session takes place.
Fitness Finder is not responsible for the safety, suitability, or condition of any venue used for events or group training sessions, including fitness classes, bootcamps, and workshops. Customers attend events at their own risk and are responsible for assessing whether the environment and group setting are appropriate for their participation. The provider is responsible for organising and managing the safety of the event, including the venue, group size, and overall session delivery.
For virtual sessions, you are responsible for ensuring a safe and hazard-free training space, safe and suitable equipment, and that children, pets, or other risks do not interfere, in accordance with Clause 15.9. Fitness Finder is not liable for injuries arising from unsafe environments.
Where you purchase a ticket to an Event through the platform, the following applies in addition to Clause 12.2:
Provider-Cancelled Events. Where a provider cancels a confirmed Event, you will receive a full refund, regardless of the reason for cancellation and regardless of how close to the Event the cancellation occurs. No exception applies.
Your Ticket Cancellations. You may cancel a ticket without charge up to 24 hours before the scheduled Event start time. Cancellations made less than 24 hours before are not eligible for a refund, subject to applicable UK consumer law.
Discounts and Free Tickets. A provider may offer discounted or free (£0) tickets to an Event, including "bring a friend" promotions where you may bring an additional individual at a discounted or waived price. Discounted and free tickets are subject to the same terms set out in this Clause.
Changes to Event Details. Where a provider amends the details of a confirmed Event, you will be notified of the change and your booking record will be updated to reflect it. Repeated or last-minute changes may result in the provider facing account action by Fitness Finder.
Customers and providers must obtain informed, explicit, and documented consent from all individuals present — including all adults, teenagers, and children — before recording, photographing, or filming any session by any means. Customers and providers are solely responsible for ensuring that all necessary permissions have been obtained prior to recording and that all recordings comply with applicable UK data protection laws, the UK General Data Protection Regulation, and the rights of all individuals involved.
Fitness Finder is not a party to any consent given in connection with recordings and assumes no responsibility for any failure to obtain consent or any unlawful use of recordings. Customers and providers must not upload, publish, or distribute recordings involving other individuals without their prior written consent.
Fitness Finder and its providers do not guarantee specific fitness results. Outcomes vary based on individual effort, consistency, and physical condition.
Some providers on the Fitness Finder platform offer Online Coaching — a subscription-based coaching service delivered digitally through the platform, distinct from in-person sessions. Access to Online Coaching features is granted by Fitness Finder at its discretion and is not available from all providers.
Online Coaching packages are billed on a recurring monthly basis, commencing on the date of your initial payment. Payment is collected automatically at the start of each billing period. All payments are processed through Stripe, Inc. in accordance with Clause 5.
Customers renewing an existing Online Coaching package may pay up to 7 days before the renewal date. Where you wish to delay payment beyond the renewal date, you may submit a request through the platform; the provider may set an alternative payment date or reject the request at their discretion.
You may cancel an Online Coaching arrangement at any time through the platform. Cancellation prevents future billing but does not entitle you to a refund for the current billing period, save where a Fitness Finder investigation determines otherwise. Where a provider ends a coaching relationship with you, Fitness Finder may, at its discretion, issue a full or partial refund depending on how far into the billing period you are and the reason given.
Providers may offer discovery calls prior to you committing to an Online Coaching package. A discovery call is a pre-engagement meeting to discuss your goals, pricing, and suitability for an ongoing coaching relationship. A provider may accept or decline to take you on as a coaching client following a discovery call without being required to give a reason.
Discovery calls must not be used for any purpose other than assessing coaching fit. Providers must not request bank transfers, direct payments, or arrangements outside the platform during or following a discovery call. Any such request constitutes platform circumvention and should be reported to Fitness Finder immediately.
Providers may share daily logs and questionnaires with you as part of an Online Coaching programme. Completion is optional; no penalty applies to either party for non-completion. You may opt out of receiving daily logs and questionnaires at any time through the platform.
Progress images you upload are visible to you and your provider only. Fitness Finder's administrative systems do not have access to your progress images, daily log submissions, or questionnaire responses.
In the course of Online Coaching, you may provide information relating to your name, age, weight, height, fitness goals, and other personal details through an enquiry intake form or otherwise. Some of this information may constitute special category personal data under UK GDPR. By engaging with an Online Coaching provider, you provide explicit consent to that provider processing this data solely for the purpose of delivering the coaching service. You should provide accurate information at all times. Providers may rely on information you supply and are not required to independently verify it.
Only providers who have submitted a recognised nutrition qualification and been granted nutrition plan access by Fitness Finder may supply nutrition plans through the platform. Workout plans and supplement recommendations are not subject to this restriction. Fitness Finder may review but does not independently verify the authenticity, completeness, or ongoing validity of any nutrition qualification submitted, and does not guarantee its accuracy. Providers are solely responsible for ensuring that any nutrition plan they supply is accurate, appropriate, and not misleading.
Providers may supply nutrition plans, workout plans, and supplement recommendations through the platform, including links to third-party purchase pages. These do not constitute medical advice. Any third-party link shared by a provider is opened entirely at your own risk. Providers are solely responsible for ensuring that any link shared is accurate, safe, and directs to the intended website. Third-party links must be used solely to share recommendations for the purchase of nutrition or supplement products and must not be used for any other purpose. Fitness Finder is not a party to any third-party purchase made via a link shared by a provider and accepts no liability for products purchased in this way. Such purchases are made entirely outside of the platform's payment system.
Online Coaching includes access to a messaging system for communicating with your provider about the coaching relationship. All communications must remain respectful and professional. Misuse of the messaging feature may result in suspension or removal from the platform.
Where either party raises a complaint or report in connection with Online Coaching, Fitness Finder may open an investigation, ordinarily concluded within 1 to 14 days. Both parties must cooperate fully. Where a party fails to cooperate, Fitness Finder may resolve the matter in favour of the cooperating party. Fitness Finder reserves the right to suspend or close either party's account depending on the outcome and severity of the matter.
Where your Online Coaching includes video calls or other live remote check-ins, you are responsible for ensuring a safe and hazard-free space, suitable equipment, and that children, pets, or other risks do not interfere. Fitness Finder is not liable for injuries arising from an unsafe environment during any remote check-in or video call.
Where your Online Coaching package includes access to In-Package Sessions, your provider may schedule an in-person one-to-one session with you as part of your existing package. An In-Package Session is included within your subscription, is not separately charged, and does not constitute a separate booking. Cancellation or non-attendance in respect of an In-Package Session does not entitle you to a refund or credit, as the session forms part of a package you have already paid for.
Where your provider is temporarily unable to continue delivering Online Coaching to you for a reason relating to you personally (for example, injury or illness), they may pause ("suspend") your coaching relationship through the platform. While suspended, billing on your Online Coaching package pauses and no further payments will be collected. Your data, including daily logs, progress images, and client records, is retained and remains accessible once the suspension is lifted. A suspension applies only to Online Coaching and does not affect your ability to book in-person sessions with any provider. A suspension will not exceed 90 days.
Fitness Finder provides a technology platform that connects customers and independent providers. Fitness Finder does not provide fitness services directly and is not a party to any contract for the provision of services between a customer and a provider.
To the fullest extent permitted under applicable UK law, Fitness Finder shall not be liable for any injury, loss, damage, or claim arising from sessions delivered by independent providers; is not responsible for the acts, omissions, or conduct of providers or their personnel; and does not guarantee the suitability, quality, or legality of any services provided by providers.
Where any booking, payment, or platform processing error by Fitness Finder causes you a direct loss, Fitness Finder's liability shall not exceed the commission collected by Fitness Finder in respect of the specific session to which the error relates. This cap does not apply to any liability that cannot lawfully be limited.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded, including:
All decisions made by Fitness Finder under these Terms — including in respect of disputes, refunds, and account action — are made reasonably and in good faith. Nothing in these Terms prevents you from challenging a decision through the courts of England and Wales or a certified alternative dispute resolution scheme.
Customers must:
Fitness Finder reserves the right to suspend or terminate accounts for breaches of this clause.
Fitness Finder operates a two-way ratings system to maintain quality and trust on the platform.
Customers may be invited to rate providers following completed sessions. Ratings may be displayed publicly on provider profiles. Customers will also receive an internal rating based on their behaviour, reliability, and conduct during bookings. Fitness Finder may use customer ratings to assess suitability for the platform and to take action where ratings indicate risk, misconduct, or breach of these Terms. Customer ratings are not displayed publicly.
Customers agree that ratings must be fair, honest, and based on genuine experience. Customers must not submit false, misleading, or malicious ratings, and must not attempt to manipulate the ratings system. Fitness Finder reserves the right to remove or moderate ratings, investigate suspicious activity, and suspend or terminate accounts for misuse of the ratings system.
You must provide a valid emergency contact (name and contact number) when creating your account. This information is used solely in the event of a medical emergency during a session and is handled in accordance with our Privacy Notice. In the event of a medical emergency during a session, providers are responsible for responding appropriately and taking immediate steps to protect your health and safety, including contacting emergency services where necessary. Where emergency contact information has been provided, providers may also attempt to contact that individual. Providers must notify Fitness Finder of any emergency incident involving a customer as soon as reasonably practicable.
Where an emergency incident occurs that affects or is likely to affect a confirmed booking, customers should notify Fitness Finder by email at support@fitnessfinderltd.co.uk, including their name, the booking reference, and a description of the situation. Fitness Finder will acknowledge receipt and take such steps as are reasonably practicable to assist in facilitating communication between the parties.
Accounts on Fitness Finder must be registered by individuals who are 18 years of age or older. By creating an account, you confirm that you are at least 18 years old and have the legal capacity to enter into a contract.
Customers may book sessions for themselves or for other individuals using the "Add Person" feature within the platform. Where a booking is made for a person under the age of 18, the account holder confirms that they are the parent or legal guardian of the minor, or that they have obtained the necessary parental or legal guardian consent to book the session. The account holder remains responsible for the accuracy of information provided for any additional participant, ensuring appropriate consent has been obtained, and ensuring the participant is fit and suitable to take part in the activity.
Providers who deliver sessions to individuals under the age of 18 are required to hold a valid enhanced Disclosure and Barring Service (DBS) check. Where a provider's DBS check expires and is not renewed, a staged escalation process applies:
At every stage, if the provider renews their DBS check, all suspended sessions are immediately reinstated. The provider's ability to deliver sessions to adult customers is not affected at any stage. Fitness Finder will notify you if a confirmed booking is cancelled as a result of this process and will arrange your refund.
Fitness Finder processes personal data in accordance with UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018. Payment details are handled securely via third-party payment providers.
Necessary booking and contact information may be shared with providers and, where applicable, with authorised hub users operating under a provider's account, solely to facilitate the delivery of confirmed sessions. All providers and their authorised hub users are required to process your personal data in accordance with applicable UK data protection law and solely for the purpose of fulfilling confirmed bookings.
Fitness Finder also operates an internal administrative hub through which authorised Fitness Finder personnel may access platform data — including booking information, session records, and customer account details associated with confirmed sessions — for the purposes of operating and administering the platform, processing payments, investigating disputes and complaints, monitoring platform standards, ensuring customer safety, and fulfilling legal and regulatory obligations. This data is accessed and processed in accordance with Fitness Finder's Privacy Policy and applicable UK data protection law. Fitness Finder does not sell or share customer data with third parties for commercial purposes.
Through the Admin Hub, authorised Fitness Finder personnel may also view a summary of your account activity, including your total bookings, total spend, reviews submitted, ratings received, registered children (where applicable), booking history (including provider, service, date, amount, and status), and any reports or disputes associated with your account. This data is accessed and processed for the purposes described above and in accordance with Fitness Finder's Privacy Notice.
Any personal data breach affecting data obtained through the platform must be notified to Fitness Finder by the relevant provider as soon as practicable. You have the right to raise concerns about how your data is handled by contacting Fitness Finder directly.
For full details of how Fitness Finder collects, uses, and protects your personal data, please refer to our Privacy Notice.
While we aim to provide uninterrupted access to the platform, Fitness Finder does not guarantee that the platform will be available at all times or free from technical errors. We may suspend or restrict access for maintenance, updates, or technical reasons.
Where a provider on the platform becomes inactive for a period of 30 days or more, Fitness Finder may, at its discretion, deactivate, restrict, or permanently remove that provider's profile. In such circumstances, any confirmed upcoming bookings may be cancelled and customers will be notified and refunded in accordance with these Terms.
If a customer is dissatisfied with a session or believes there has been an issue, they must notify Fitness Finder within 48 hours of the scheduled session time. Failure to raise a dispute within this timeframe may result in the matter being considered closed and no refund or further action being available, subject to applicable UK consumer law.
Both the customer and the provider may be asked to provide supporting information or evidence relating to the dispute. This may include messages exchanged on the platform, booking details and session history, verification codes, and photos, videos, or other relevant documentation.
Where a dispute cannot be resolved directly between the parties, Fitness Finder reserves the right to review the matter and make a decision based on available evidence, platform policies, booking history, and a reasonable assessment of the situation. Where evidence is unclear or evenly balanced, Fitness Finder may also take into account past behaviour of the customer and provider, previous ratings and reviews, reliability and conduct on the platform, and any history of disputes or complaints.
Fitness Finder reserves the right, acting reasonably and in good faith and in accordance with applicable UK consumer law, to determine the outcome of any dispute, including decisions relating to refunds or account action. All decisions made by Fitness Finder are final. Nothing in this clause affects your statutory rights or your right to seek resolution through the courts or a certified alternative dispute resolution scheme. For information on certified ADR schemes, please visit the Chartered Trading Standards Institute at ctsi.org.uk.
Fitness Finder shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to extreme weather, government restrictions, public health emergencies, technical failures, or internet outages ("Force Majeure Event"). Where a session is cancelled as a result of a Force Majeure Event, the customer will be eligible for a full refund. Customers may choose to rebook a session with the same provider at a later date or book with an alternative provider through the platform.
Where a Force Majeure Event is anticipated or known about before the scheduled session, you and the provider may use the Session Rescheduling system at Clause 5.4, or communicate through the platform messaging system, to agree to reschedule the session to a mutually convenient future date. Any rescheduled session is subject to the provider's approval and availability. Fitness Finder is not responsible for arranging or negotiating a rescheduled date. Where you and the provider do not agree a new date, the booking may be cancelled and your entitlement to a refund will be determined in accordance with this Clause and the cancellation policy at Clause 5.2.
Fitness Finder is not responsible for arranging alternative sessions between customers and providers.
We may update these Terms from time to time. Where changes are material, we will provide reasonable notice. Continued use of the platform after updates constitutes acceptance of the revised Terms.
Fitness Finder is committed to operating in accordance with its Human Rights Statement, Modern Slavery Statement, and Accessibility Statement, which are available on the Fitness Finder website. By using the Fitness Finder platform, customers agree to interact with providers and other users in a respectful, lawful, and non-discriminatory manner. These policies form part of the standards under which the platform operates.
These Terms & Conditions are governed by and interpreted in accordance with the laws of England & Wales. Any disputes arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales, without prejudice to your right to bring proceedings in any other court with jurisdiction over you.
End of Customer Terms & Conditions · © Fitness Finder Ltd — Registered in England & Wales